NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
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With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Working at NTT
Main duties
- Monitor operational infrastructure – you will leverage standard tools and processes to respond and resolve incidents and requests in a timely manner meeting agreed SLA
- Identify problems and errors – you will proactively identify problems and errors before they impact a client’s service. They log all such incidents in a timely manner with the required level of detail
- Incident management – you will take responsibility receiving calls and incidents at the network, unified communication and security services desk. They assist in the analysis and resolution or assignment of a ticket
- Knowledge management – you will actively apply knowledge articles for routine activities. Actively contributes in creating and updating knowledge articles, generate and maintain operational process and training documentation
- Quality Management – you will audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles
- Communication – you will effective and prompt communicate with clients and internal staff/management
Education/Experience/Skills
- The candidate must be native from a NATO country and hold a valid NATO Secret Clearance.
- We are looking for network and security engineers responding to these main criteria:
- At least 2 years of field experience in the networking and security area with solutions like Cisco networking, Cisco ASA, Palo Alto or Symantec Blue coat.
- Knowledge on corporate iPhone deployment and MDM solutions is a great asset
- Knowledge of monitoring solutions as Nagios, SolarWinds is recommended
- Knowledge in Video conferencing solutions is an asset
- Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience ·
- 2 years of experience in the field
- English is mandatory. French is good asset
- IT certifications are a great asset
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
