Holiday Inn London West Hotel is a 4* Hotel in North Acton, that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Supervisor to join our Food & Beverage Department.
PURPOSE OF JOB
- To ensure efficient and personalised service to bar, restaurant, room service and conference guests.
- To ensure adherence to Company, Brand and Health & Safety standards at all times.
- To lead by example whilst supervising, coaching and motivating a team of F&B Staff.
- To take responsibility for, and execute, the F&B stock and cash take.
- To ensure clean, organised and safe working areas at all times.
- To report and follow-up on any maintenance needs in F&B areas.
- To ensure tight control on operational expense.
- To execute standards, offers and actions aimed at maximising F&B revenue.
MAIN DUTIES
- To ensure all beverage are served as per approved standard.
- To monitor all food is served as per approved standard.
- To monitor and avoid beverage wastage and spoilage.
- To supervise a team of F&B Guest Service Agents and assure service efficiency and standard adherence.
- To ensure efficient communication to the shift, F&B team and other departments.
- To ensure shift knowledge of offers and specials and drive upselling.
- To handle any guest comments and complaints.
- To ensure accurate F&B billing, posting and cash handling.
- To ensure accurate and complete opening and closing of outlets or shifts.
- To ensure adherence to all Health & Safety standards.
- To coordinate maintenance needs.
What are we looking for?
- A passionate individual with a positive attitude
- Has minimum 2 years previous F&B experience within a three to five star environment
- Good communication skills. The ability to be friendly, firm and fair
- Team player attitude.
- Flexible approach with regards to working additional hours if required Mon to Sun including Bank Holidays)
- Good knowledge of English language both written and spoken
- Adequate computer skills.
- Very good knowledge of MICROS POS.
- Be eligible to work in the UK
In Return for your Commitment, we will offer you:
- Free meals on duty
- Free Uniform
- Staff discounts within Holiday Inn Hotels.
- Excellent Training and Development opportunities within the hotel group.
If you are interested in this position, please send us a copy of your CV and Covering Letter by clicking the Apply tab, for the attention of Human Resources.
In line with the requirements of the Asylum and Immigration Act 1996, all candidates must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Holiday Inn London West Hotel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.
Job Types: Full-time, Permanent
Salary: £24,085.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
