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- Greet hotel guests; answer any questions or concerns
- Up Selling guest rooms and promoting hotel services
- Handle check-in and check-out
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Communicate with Housekeeping departments to make sure current information on status of rooms.
- Process payments for the departures.
- Answer calls and emails to provide rate and availability information.
- Confirm and update reservations, including entering data into online system.
- Assist with reservation requests from guest and determine the rooms available to meet customers' expectations and desires.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Uphold appropriate departmental standards of quality/timing.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
- Handover shift
- Count and take the cash float money from the previous shift.
- Ensure compliance with all related policies procedures.
- Ensure comfort to guests and customers through reservation services.
Job Types: Full-time, Permanent
Salary: RM1,500.00 - RM2,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Night shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
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