Provides customer-focused services to members under the direct supervision of the pharmacist & in collaboration w/ the healthcare team.
Essential Functions:
- Actively supports organizational & dept'l policies & procedures w/in the Partnership
- Seeks supervision/consultation or refers to another resource when unable to perform safely, effectively or w/in the role
- Presents a professional appearance & approach w/ members & other employees; demonstrates honest & ethical behavior
- Handles member & employee info w/ approp sensitivity & safeguards to ensure confidentiality & right to privacy, in compliance w/ HIPAA regulatory requirements
- Demonstrates & incorporates principles of workplace safety into daily activities as outlined in organization's policies/procedures
- Actively supports organizational & dept's policies/procedures in asset mgmt
- Contributes to the effectiveness of the team by working together by supporting, promoting & applying the established behavioral & interpersonal standards of conduct, as developed through the Labor/Mgmt Partnership, including those on attendance, mutual respect & support, honoring diversity, effective communication, & improving the work environment
- Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs & workload of team
- Takes responsibility to identify, develop & adapt new policies & practices that improve service & quality of work
- Ensures that all transaction practices are in accordance w/ current reg'l & dept'l policies & procedures
- Provides a complete transaction receipt, order summary, & all required accompanying documents for each order
- Validates each transaction appropriately
- Packages, sorts, & manifests mail & off-site prescription orders for delivery
- Meters & scans mail order packages for postage
- Prepares manifests & packages to be delivered to approp area for pick up as scheduled
- Retrieves empty & return-to-stock totes from warehouse
- Sorts empty totes by location
- Maintains & orders supplies related to packaging
- Compiles, prepares & crushes cardboard
- Delivers recyclable plastics to approp area for pick up as scheduled
- Assists in prescription filing & reading voice recorders if time allows
- Assists in Returns-to-Stock functions
- Cleans Baker cells
- Actively participates in dept'l quality assurance activities
- Maintains work & waiting areas in a neat & orderly manner at all times; regularly assists in the cleaning of the dept; all shelves are washed thoroughly on a routine basis
- Regularly unpacks & stores supplies, verifies items received against invoices, & stores perishables such as antibiotics in refrigerators per policies & procedures
- Processes unclaimed or returned prescriptions for returning to stock
- Monitors & maintains inventory & supplies to assure efficient work flow
- Reconciles invoices at end-of-month as assigned by supervisor
- Properly processes invoices & prescription records & archives in accordance w/ Reg'l policies & applicable State & Fed laws & regulations
- Assures proper functioning of all drug storage equipment Supports physical inventory processes & policies, & adheres to Reg'l guidelines on Asset Management
- Adheres to inventory control policies regarding ordering & receiving of drug inventory
- Reads approp dept'l drug info
- Follows established security Guidelines & Reg'l Policies
- Promotes & adheres to established patient safety principles & procedures
- Perform other duties as directed
Basic Qualifications:
- Work experience in retail, business office or other service industry setting
- Evidence of the following work experience and/or documented attributes: multi-tasking; personal computer skills; attention to detail; team player; and flexible.
- High school diploma or GED
- Demonstration of the ability to: speak and read English comprehensively; write coherently, legibly and spell correctly; communicate effectively in all forms: written, verbal and non-verbal
- Provide customer-focused service
- Calculate math accurately
- Exhibit reliable attendance
- Make a positive impact on the team dynamic
- Work effectively in a fast-paced, stressful environment
PrimaryLocation : Oregon,Portland,Airport Way Pharmacy Refill Center
HoursPerWeek : 1
Shift : Variable
Workdays : Sun, Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 06:30 AM
WorkingHoursEnd : 05:30 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : W07|UFCW|Local 555
Job Level : Entry Level
Job Category : Pharmacy
Department : Airport Way Center - Central Refill Center - 1008
Travel : Yes, 5 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
